IT Operations & Security Leader

DiscountMugs; Medley (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

BEL USA is seeking a hands-on IT Manager to lead infrastructure, security, and support for our eCommerce and business operations. You will manage the IT function, budget, vendors, and PCI DSS compliance while partnering with business leaders to enable growth.

The role requires strong technical, leadership, and communication skills to modernize the technology stack, resolve complex issues, and build scalable processes across multiple locations in the United States.

Qualifications

• 10+ years IT experience with 5+ years in leadership
• Experience in eCommerce or 24/7 environments
• Experience in PCI-compliant environments
• Strong knowledge of Microsoft 365, Entra ID/AD, Windows Server, and endpoint management
• Experience with cloud platforms (Azure/AWS) and virtualization
• Solid networking and security fundamentals (TCP/IP, VPN, firewalls)
• Experience with IT budgets, vendors, and MSPs
• Bilingual English/Spanish is a plus

Responsibilities

• Partner with the CTO to define and execute the IT roadmap aligned with business priorities and growth plans
• Oversee cloud/on-prem infrastructure and end-user devices for 24/7 eCommerce operations
• Lead disaster recovery, business continuity, backup, and redundancy planning
• Manage cybersecurity tools, access controls, and change management procedures
• Oversee help desk operations, SLAs, and internal customer support
• Manage vendor contracts, MSP relationships, and performance
• Provide regular status reports to the CTO on projects, risks, and metrics
• Lead modernization and automation initiatives across technology stacks

Skills

IT leadership

Cloud environments

PCI DSS

Microsoft 365

Active Directory

Network security

Budget management

Vendor management

Bilingual EN/ES

Education

Bachelor’s degree in CS/IS

Certifications (CISSP/CISM/ITIL) a plus

Tools

Intune

Azure

AWS

Windows Server

Entra ID

Job description

BEL USA is seeking a hands-on IT Manager to lead infrastructure, security, and support for our eCommerce and business operations. You will manage the IT function, budget, vendors, and PCI DSS compliance while partnering with business leaders to enable growth.

The role requires strong technical, leadership, and communication skills to modernize the technology stack, resolve complex issues, and build scalable processes across multiple locations in the United States.