IT Manager

DiscountMugs; Medley (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

BEL USA is seeking a hands-on IT Manager to lead infrastructure, security, and support for our eCommerce and business operations. You will manage the IT function, budget, vendors, and PCI DSS compliance while partnering with business leaders to enable growth.

The role requires strong technical, leadership, and communication skills to modernize the technology stack, resolve complex issues, and build scalable processes across multiple locations in the United States.

Qualifications

• 10+ years IT experience with 5+ years in leadership
• Experience in eCommerce or 24/7 environments
• Experience in PCI-compliant environments
• Strong knowledge of Microsoft 365, Entra ID/AD, Windows Server, and endpoint management
• Experience with cloud platforms (Azure/AWS) and virtualization
• Solid networking and security fundamentals (TCP/IP, VPN, firewalls)
• Experience with IT budgets, vendors, and MSPs
• Bilingual English/Spanish is a plus

Responsibilities

• Partner with the CTO to define and execute the IT roadmap aligned with business priorities and growth plans
• Oversee cloud/on-prem infrastructure and end-user devices for 24/7 eCommerce operations
• Lead disaster recovery, business continuity, backup, and redundancy planning
• Manage cybersecurity tools, access controls, and change management procedures
• Oversee help desk operations, SLAs, and internal customer support
• Manage vendor contracts, MSP relationships, and performance
• Provide regular status reports to the CTO on projects, risks, and metrics
• Lead modernization and automation initiatives across technology stacks

Skills

IT leadership

Cloud environments

PCI DSS

Microsoft 365

Active Directory

Network security

Budget management

Vendor management

Bilingual EN/ES

Education

Bachelor’s degree in CS/IS

Certifications (CISSP/CISM/ITIL) a plus

Tools

Intune

Azure

AWS

Windows Server

Entra ID

Job description

We are seeking a skilled and hands-on IT Manager to lead the infrastructure, systems, security, and support that keep our eCommerce and business operations running. The IT Manager will be responsible for managing all aspects of the IT function, including the IT team, budget, vendor relationships, and compliance (including PCI DSS), while setting the standards that keep our environment secure and reliable. This role requires strong technical, leadership, and communication skills to resolve complex issues, build scalable processes, modernize our technology stack, and partner with business leaders to support company growth.

EssentialFunctions:

(The reason this job exists is to perform these functions. These functions are performed regularly, seriouslyimpactsother jobs, and there are a limited number of employees whose performance of the function can be distributed.)

• Partner with the CTO to define and execute the IT roadmap aligned with business priorities and growth plans
• Build strong working relationships with business leaders to understand needs and translate them into technology solutions
• Own the IT budget, including forecasting, cost management, and evaluation of new technology investments
• Provide regular status reports to the CTO on projects, risks, performance metrics, and key issues

Infrastructure & Operations

• Oversee the design, deployment, and maintenance of the company’s cloud and on-premise infrastructure, including networks, servers, Microsoft 365, and end-user devices
• Ensure high availability and performance of systems supporting 24/7 eCommerce operations, with proactive monitoring and incident response
• Lead disaster recovery, business continuity, backup, and system redundancy planning and testing
• Manage telephony/VoIP and collaboration tools supporting employees across all locations
• Drive modernization and automation initiatives, including cloud migration, device management, and system provisioning

Security & Compliance

• Ensure the organization operates within PCI DSS requirements and other applicable regulatory and data privacy standards
• Develop and enforce IT security policies, access controls, and change management procedures
• Oversee cybersecurity tools and practices, including endpoint protection, firewalls, vulnerability management, and security awareness training
• Manage employee onboarding and offboarding access processes in partnership with HR
• Lead help desk operations, establishing SLAs, ticketing standards, and documented procedures to deliver excellent internal customer service
• Manage relationships, contracts, and performance of technology vendors, MSPs, and service providers
• Lead the evaluation, selection, and implementation of new technology solutions supporting the business
• Other duties as assigned

EssentialQualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability)required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentialfunctions.)

Education/Certification:

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• Industry certifications (e.g., CISSP, CISM, ITIL, Microsoft, Cisco, AWS/Azure) a plus

Experience/Skills Required:

• 10+ years of IT experience, including 5+ years managing IT teams and leading business-critical infrastructure projects
• Experience supporting eCommerce or other 24/7, internet-facing production environments
• Experience working in a PCI-compliant or similarly regulated environment
• Strong knowledge of Microsoft 365, Entra ID/Active Directory, Windows Server, and endpoint management tools (e.g., Intune)
• Experience with cloud platforms (Azure and/or AWS) and virtualization technologies
• Solid understanding of networking and security, including TCP/IP, DNS, VPN, firewalls, switches, and VLANs
• Experience managing IT budgets, vendor contracts, and MSP relationships
• Experience supporting a distributed workforce across multiple countries a plus
• Excellent communication skills with the ability to work effectively with executives, end users, and vendors
• Strong organizational and prioritization skills in a fast-paced environment
• Bilingual (English/Spanish) a plus

BEL USA does not sponsor applicants or employees for work authorization, e.g., H-1B, or for permanent residence.

BEL USA is proud to be a certified Great Place to Work and Top Workplace!

80% of our employees think BEL is a great place to work.

Grow your career with BEL, a company that puts its people first.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.