IT Operations Manager - Multi-Site Service Excellence

Legence; San Jose (CA); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

401(k) plan

Health benefits

Life insurance

Flexible time off

Job summary

Legence is seeking an IT Operations Manager based in San Jose, CA to lead IT service desk operations across locations. You will own incident and service request performance, manage SLAs, and drive operational excellence with standardized processes.

This role partners with business and IT leaders to improve service delivery and risk management while supporting enterprise initiatives. The position reports to the Sr.

Qualifications

• Bachelor’s degree in Information Technology, Business, Management, or equivalent experience.

Responsibilities

• Own incident and service request performance, ensuring SLA compliance and a consistent user experience.
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Skills

IT leadership

Service desk

Incident management

SLA management

Staff development

Stakeholder mgmt

Education

Bachelor’s degree in Information Technology, Business, Management, or equivalent experience

Tools

Active Directory

Entra ID

Microsoft 365

Teams

Exchange Online

SharePoint

Freshservice

ServiceNow

Job description

Legence is seeking an IT Operations Manager based in San Jose, CA to lead IT service desk operations across locations. You will own incident and service request performance, manage SLAs, and drive operational excellence with standardized processes.

This role partners with business and IT leaders to improve service delivery and risk management while supporting enterprise initiatives. The position reports to the Sr.