Onsite Data Center Ops Leader - Multi-Site

UST; Fort Collins (CO); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) Matching

Health insurance

Paid time off

Job summary

UST is seeking an Onsite Data Center Operations Manager to oversee operations across multiple customer locations in the United States. You will be accountable for operational delivery, safety, workforce, service quality, and customer satisfaction.

You will lead Data Center Technicians, coordinate staffing and shifts, monitor tickets and SLAs, and travel between sites as needed. Strong leadership and ITSM experience are essential.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field; equivalent experience considered.
• 8+ years in enterprise data center or infrastructure operations.
• 3+ years leading technical teams, preferably in a data center environment.
• Experience managing multiple data center sites and SLAs/KPIs, strong ITSM knowledge.

Responsibilities

• Own end-to-end onsite data center operations across multiple customer locations in the USA.
• Lead Data Center Technicians / Hands & Eyes resources and provide operational leadership.
• Act as the primary operational point of contact for customer stakeholders and ensure service quality.
• Monitor SLA compliance, KPIs, SOPs, and safety across all sites.
• Travel between customer data center locations within the USA as required.

Skills

Leadership

Data center operations

ITSM

Stakeholder management

Travel readiness

Team mentoring

Communication

Customer engagement

Education

Bachelor's degree or equivalent in CS/IT/Engineering

Job description

UST is seeking an Onsite Data Center Operations Manager to oversee operations across multiple customer locations in the United States. You will be accountable for operational delivery, safety, workforce, service quality, and customer satisfaction.

You will lead Data Center Technicians, coordinate staffing and shifts, monitor tickets and SLAs, and travel between sites as needed. Strong leadership and ITSM experience are essential.