IT Operations Manager - Global Tech & Team Leadership

Amazon; Bondurant (IA); On-site; USD 117,000 - 160,000; Full time

Job summary

Amazon.com Services LLC seeks an IT Operations Manager to lead a multi-location team of IT professionals supporting Amazon Operations, including Fulfillment and robotics. You will manage infrastructure projects, automate processes, and ensure reliable technical support across facilities.

You will drive safety, OSHA compliance, and collaboration with operations to meet service levels, while traveling up to 30% to support new or existing sites.

Qualifications

• 5+ years building a team of IT professionals across multiple locations.
• 2+ years leading technology teams as an IT operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution SLA(s).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Travel up to 30%.

Skills

Team leadership

IT operations management

Linux/Unix

Education

Bachelor's degree or equivalent

Tools

Hardware architectures

Job description

Amazon.com Services LLC seeks an IT Operations Manager to lead a multi-location team of IT professionals supporting Amazon Operations, including Fulfillment and robotics. You will manage infrastructure projects, automate processes, and ensure reliable technical support across facilities.

You will drive safety, OSHA compliance, and collaboration with operations to meet service levels, while traveling up to 30% to support new or existing sites.