Global IT Operations Manager — Lead & Deploy Infra

Amazon; Bondurant (IA); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon's Operations Technology Solutions (OTS) in Bondurant, IA is seeking an experienced IT Operations Manager to lead a multi-location technical team. You will plan, organize, and supervise day-to-day IT support, drive safety compliance, and build infrastructure for new facilities.

The role requires 5+ years leading technical teams, 2+ years in IT operations management, and knowledge of Linux/Unix administration. Travel up to 30%.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

IT operations management

Linux/Unix administration

Education

Bachelor's degree or 4+ years experience

Tools

System management tools

Client/server environments

Job description

Amazon's Operations Technology Solutions (OTS) in Bondurant, IA is seeking an experienced IT Operations Manager to lead a multi-location technical team. You will plan, organize, and supervise day-to-day IT support, drive safety compliance, and build infrastructure for new facilities.

The role requires 5+ years leading technical teams, 2+ years in IT operations management, and knowledge of Linux/Unix administration. Travel up to 30%.