IT Operations Manager - Fulfillment & Tech Solutions

Amazon Inc.; City of Niagara Falls (NY); Vor Ort; USD 117.000 - 160.000; Vollzeit

Zusammenfassung

Amazon.com Services LLC in Niagara Falls, NY is seeking a senior IT Operations Manager to lead a multi-site team delivering 24x7 technical support for Amazon Operations. You will oversee a diverse set of facilities, hardware, and network infrastructure to ensure reliable service for fulfillment and logistics operations.

The role emphasizes hiring and developing staff, coordinating with operations partners, and driving continuous improvement in IT solutions. Extensive travel up to 30% is required.

Qualifikationen

• 5+ years of developing a team of technical professionals across multiple locations experience.
• 2+ years of leading technology teams as an information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).
• Experience working with network architecture and client server technology.

Aufgaben

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution SLA.
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Kenntnisse

Team leadership

24x7 ops

Linux/Unix

Network architecture

Client/Server tech

Ausbildung

Bachelor's degree

Tools

System management tools

Hardware architectures

Jobbeschreibung

Amazon.com Services LLC in Niagara Falls, NY is seeking a senior IT Operations Manager to lead a multi-site team delivering 24x7 technical support for Amazon Operations. You will oversee a diverse set of facilities, hardware, and network infrastructure to ensure reliable service for fulfillment and logistics operations.

The role emphasizes hiring and developing staff, coordinating with operations partners, and driving continuous improvement in IT solutions. Extensive travel up to 30% is required.