IT Operations Manager — Flexible, Secure Tech Ops Leader

General Dynamics Information Technology; Fairfax (VA); On-site; USD 123,000 - 167,000; Full time

Benefits offered by this job

Full flex work week

401K with company match

Generous paid time off

Comprehensive benefits

Job summary

General Dynamics Information Technology seeks an IT Operations Manager to oversee daily IT service delivery across the desk, infrastructure, networks, cloud, and applications in support of mission needs.

The role leads IT teams and vendors, drives operational excellence, and ensures secure, reliable end-user services. Strong ITSM, cybersecurity collaboration, and vendor management are essential.

Qualifications

• 5+ years of progressive IT experience with operational leadership.
• Experience across multiple IT domains in government or regulated environments.
• Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end‑user support.
• Proven vendor and contractor management experience.
• Excellent communication skills, especially with non‑technical audiences.
• Experience with ITSM platforms (e.g., ServiceNow).

Responsibilities

• Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
• Manage incident, problem, request, and change processes to maintain strong service performance.
• Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
• Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
• Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.
• Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
• Manage vendor relationships, performance, procurement support, and contract execution.
• Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
• Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.

Skills

Communication

Information Technology Operations

Services Management

Job description

General Dynamics Information Technology seeks an IT Operations Manager to oversee daily IT service delivery across the desk, infrastructure, networks, cloud, and applications in support of mission needs.

The role leads IT teams and vendors, drives operational excellence, and ensures secure, reliable end-user services. Strong ITSM, cybersecurity collaboration, and vendor management are essential.