Operations and Maintenance (O&M) Lead

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 119,000 - 161,000; Full time

Benefits offered by this job

AI-powered career tool

Internal mobility team

Comprehensive benefits and wellness

Military-friendly workplace

Job summary

General Dynamics Information Technology (GDIT) seeks an Operations and Maintenance (O&M) Lead to oversee enterprise IT operations including network and systems engineering, and database administration. You will manage distributed teams across multiple U.S.

sites with primary onsite leadership in Washington, DC, focusing on stability, security, and continuous modernization. The ideal candidate has a strong technical leadership background, customer engagement skills, and a track record of managing

Qualifications

• 9+ years of related experience in enterprise IT operations or O&M team leadership
• Experience supervising distributed technical teams across multiple geographic locations
• Strong background in network operations, systems administration, or database engineering

Responsibilities

• Lead O&M teams across network engineering, systems engineering, and database administration, including personnel located at multiple sites across the U.S.
• Drive operational excellence by championing continual service improvement, modernization, automation, and reliability enhancements
• Own and manage enterprise SLAs, performance metrics, and service delivery expectations; ensure all operational commitments are met or exceeded
• Oversee daily operational activities including monitoring, incident response, change management, patching, backups, and preventative maintenance
• Coordinate and execute upgrades, lifecycle management, and configuration changes impacting enterprise production environments
• Maintain operational documentation, SOPs, runbooks, configuration baselines, and compliance records
• Partner closely with customer stakeholders to understand mission needs, communicate impacts, and build strong, trust-based relationships
• Provide senior-level technical leadership and guidance to resolve complex issues across O&M disciplines
• Ensure compliance with security requirements, accreditation standards, and enterprise governance processes
• Effectively manage distributed team workload, staffing, scheduling, and performance
• Support enterprise projects, migrations, and modernization efforts that influence operational environments and service continuity
• Deliver clear operational reporting on system health, SLAs, incidents, risks, and improvement initiatives

Skills

Information Technology Operations

Network Engineering

Operational Activities

Technical Leadership

Education

Bachelor’s degree in IT, engineering, or related field

Job description

Job Qualifications

Information Technology Operations, Network Engineering, Operational Activities, Technical Leadership

Job Description

Type of Requisition

Regular

Clearance Level Must Currently Possess

None

Clearance Level Must Be Able To Obtain

Top Secret

Public Trust/Other Required

None

Job Family

Administration

Skills

Job Qualifications

Information Technology Operations, Network Engineering, Operational Activities, Technical Leadership

Certifications

None

Experience

9 + years of related experience

US Citizenship Required

Yes

Job Description

The Operations and Maintenance (O&M) Lead oversees enterprise-wide IT operations encompassing network engineering, database administration, and systems engineering. This position is responsible for ensuring stable, secure, and efficient performance of mission-critical infrastructure while driving continuous improvement and modernization across all O&M functions.

The O&M Lead manages distributed teams located across multiple U.S. sites and serves as the primary onsite leader in Washington, DC. The ideal candidate combines strong technical leadership with exceptional customer engagement skills, a commitment to service excellence, and the ability to operate in a dynamic, mission-focused environment.

Responsibilities

• Lead O&M teams across network engineering, systems engineering, and database administration, including personnel located at multiple sites across the U.S.
• Drive operational excellence by championing continual service improvement, modernization, automation, and reliability enhancements.
• Own and manage enterprise SLAs, performance metrics, and service delivery expectations; ensure all operational commitments are met or exceeded.
• Oversee daily operational activities including monitoring, incident response, change management, patching, backups, and preventative maintenance.
• Coordinate and execute upgrades, lifecycle management, and configuration changes impacting enterprise production environments.
• Maintain operational documentation, SOPs, runbooks, configuration baselines, and compliance records.
• Partner closely with customer stakeholders to understand mission needs, communicate impacts, and build strong, trust-based relationships.
• Provide senior-level technical leadership and guidance to resolve complex issues across O&M disciplines.
• Ensure compliance with security requirements, accreditation standards, and enterprise governance processes.
• Effectively manage distributed team workload, staffing, scheduling, and performance.
• Support enterprise projects, migrations, and modernization efforts that influence operational environments and service continuity.
• Deliver clear operational reporting on system health, SLAs, incidents, risks, and improvement initiatives.

Required Qualifications

• Active Q or TS clearance
• U.S. Citizenship
• Bachelor’s degree in IT, engineering, or related field
• 10+ years of experience in enterprise IT operations or O&M team leadership
• Experience supervising distributed technical teams across multiple geographic locations
• Strong background in network operations, systems administration, or database engineering
• Demonstrated ability to drive change and lead continual service improvement programs
• Proven track record managing SLAs and large-scale operational commitments
• Excellent customer-facing communication and coordination skills
• Experience supporting mission-critical operations in high-availability environments

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA DC Washington

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans