IT Operations Leader | Hybrid, Growth & Bonus Eligible

Rippling, Inc.; Owings Mills (MD); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

10% annual bonus target

Company cell phone

Growth opportunities within a dynamic,

Job summary

WPM Real Estate Management seeks a hands-on Manager of Information Technology Operations to lead IT operations across multiple entities. You will report to CIO and drive service delivery, security collaboration, and scalable tech initiatives.

The role emphasizes overseeing IT infrastructure, vendor relationships, and cross-functional teamwork to support business growth in a dynamic real estate environment.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 5 years of experience in IT operations, infrastructure, or technology services.
• Leadership experience managing IT operations and support teams.
• Experience overseeing service desks and supporting distributed locations.
• Experience managing vendor and managed service provider relationships.
• Strong project management, communication, and problem-solving skills.
• Collaborative leadership style with a commitment to customer service and employee experience.
• Ability to work effectively with stakeholders at all levels of the organization.
• Microsoft certifications (Azure, Microsoft 365, Azure Solutions) are a plus.

Responsibilities

• Lead the day-to-day operations of IT infrastructure, systems, and service delivery.
• Manage help desk, service desk, and application support teams across multiple business lines.
• Establish and improve processes for user support requests, ticket tracking, and service-level performance.
• Oversee relationships with managed service providers and technology vendors, ensuring accountability and service excellence.
• Maintain technology inventories, licensing, and renewal schedules.
• Develop operational reports and performance metrics for executive leadership.
• Partner with IT leadership and cybersecurity teams on security operations, incident response support, and implementation of cybersecurity initiatives.
• Lead change, release, and deployment activities for enterprise technology initiatives.
• Create and maintain documentation to improve knowledge sharing and reduce operational risk.
• Support strategic technology planning and business growth initiatives

Skills

Leadership

Project management

Vendor management

Customer service

Communication

Problem solving

Stakeholder management

Microsoft certifications

Education

Bachelor's degree

Tools

Azure

Microsoft 365

Azure Solutions

Job description

WPM Real Estate Management seeks a hands-on Manager of Information Technology Operations to lead IT operations across multiple entities. You will report to CIO and drive service delivery, security collaboration, and scalable tech initiatives.

The role emphasizes overseeing IT infrastructure, vendor relationships, and cross-functional teamwork to support business growth in a dynamic real estate environment.