IT Operations Manager — Data-Driven Tech Leader

Housing Works, Inc.; New York (NY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off up to 30 days

Education benefit / tuition assistance

Job summary

Housing Works, Inc. is seeking an IT Operations Manager to ensure the stability and efficiency of internal IT systems, supporting core organizational functions.

You will lead IT staff, collect and analyze data to drive improvements, and develop roadmaps to keep equipment current. The role requires strong analytical and leadership skills and collaboration with the Operations team to plan projects and maintain compliance.

Qualifications

• Bachelor of Science in computer science or related field.
• Minimum 5-7 years’ experience in an IT role.
• 2-3 years’ experience in a supervisory position.

Responsibilities

• Manage IT staff and ensure data is being properly collected and analyzed to improve systems.
• Provide guidance and assign tasks to the internal IT team.
• Ensure that said tasks are performed correctly and information properly collected and analyzed.
• Inspect current standards and provide a roadmap to keep equipment up to date.
• Perform audits on IT Systems to ensure proper procedures are being followed by both IT team and agency members.
• Help with documentation and training to ensure Housing Works staff can utilize new technologies as they are rolled out.
• Work with other members of the Operations team to plan projects, maintain compliance logs, and improve existing workspaces.
• Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
• Creating rational strategies for upgrading the company’s network software whenever a new update is available.
• Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem.
• Staying up to date with new network technology and reporting this information to the executive team each quarter.Working closely with other department Managers to assess the growth needs and maintenance of the company’s network.
• Providing proactive checks and support to upper management, ranging from VPs to C-suite staff.

Skills

Supervisory experience

Data analysis

Education

Bachelor of Science in computer science or related field

Job description

Housing Works, Inc. is seeking an IT Operations Manager to ensure the stability and efficiency of internal IT systems, supporting core organizational functions.

You will lead IT staff, collect and analyze data to drive improvements, and develop roadmaps to keep equipment current. The role requires strong analytical and leadership skills and collaboration with the Operations team to plan projects and maintain compliance.