Hybrid Enterprise IT Operations Leader | ITIL/PMI Expert

ActioNet, Inc.; Vienna (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Savings Plan

Paid Time Off (PTO)

Job summary

A technology solutions provider in Virginia is seeking an Enterprise Operations Manager to oversee operations and manage a customer support center. The role requires strong project management skills, ten years of relevant experience, and the ability to work collaboratively. Ideal candidates should possess a solid technical background in IT infrastructures, project management certification, and customer service excellence. The position offers hybrid work options and a range of employee benefits.

Qualifications

• Ten years managing a 24/7 customer support center.
• Experience with financial/regulatory agencies required.
• Certification in Project Management Institute (PMI) Project Management Professional.

Responsibilities

• Ensure cohesiveness between all Tiers and manage operations.
• Guide and develop ITSM/ITIL maturity plan.
• Plan and manage IT projects.

Skills

Expert-level knowledge of industry-accepted standards

Strong technical background in IT infrastructure

Project management

Customer service skills

Education

Bachelor’s degree in computer science/information systems

Tools

ServiceNow

Job description

A technology solutions provider in Virginia is seeking an Enterprise Operations Manager to oversee operations and manage a customer support center. The role requires strong project management skills, ten years of relevant experience, and the ability to work collaboratively. Ideal candidates should possess a solid technical background in IT infrastructures, project management certification, and customer service excellence. The position offers hybrid work options and a range of employee benefits.