IT Operations Lead: Mac, IAM & Security

InKind; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

InKind in Austin, TX is seeking an experienced IT Manager to own and evolve the technology experience for our employees. This hands-on, player-coach role blends building and operating: you’ll own corporate IT across employee devices, identity and access, endpoint management, SaaS apps, IT security, vendor management, and user support.

You’ll design scalable processes and automation as the company grows. You’ll collaborate with Platform Engineering and Security, set IT strategy, optimize

Qualifications

• 5+ years of progressive corporate IT or IT operations experience.
• Experience building or improving IT operations in startup/high-growth environments.
• Strong hands-on macOS and Google Workspace administration.
• Experience with MDM platforms such as Jamf, Kandji, Rippling, Intune, or Workspace ONE.
• Strong knowledge of IAM, SSO, MFA, endpoint security, and SaaS administration.
• Working knowledge of WiFi, DNS, DHCP, and connectivity troubleshooting.
• Experience managing vendors, hardware, software licensing, and IT spend.
• Strong communicator with leadership and hands-on problem solving.

Responsibilities

• Own and improve internal IT environment.
• Support macOS environment and manage MDM, endpoint security, patching, device lifecycle.
• Administer Google Workspace, Microsoft 365, Slack, and other SaaS platforms.
• Own IAM, SSO/MFA, onboarding/offboarding, and employee access.
• Build scalable IT processes, documentation, service standards, and automation.
• Troubleshoot employee technology, office WiFi, connectivity, conferencing, and remote access.
• Manage hardware, software licensing, vendors, contracts, and IT spend.
• Partner with Platform Engineering and Security on infrastructure and security initiatives.
• Lead and develop IT support resources as the company grows.

Skills

IT operations

macOS administration

Google Workspace

IAM / SSO / MFA

MDM administration

WiFi / DNS / DHCP

Vendor management

Communication

Leadership

Tools

Jamf

Kandji

Rippling

Intune

Workspace ONE

Job description

InKind in Austin, TX is seeking an experienced IT Manager to own and evolve the technology experience for our employees. This hands-on, player-coach role blends building and operating: you’ll own corporate IT across employee devices, identity and access, endpoint management, SaaS apps, IT security, vendor management, and user support.

You’ll design scalable processes and automation as the company grows. You’ll collaborate with Platform Engineering and Security, set IT strategy, optimize