IT Operations Lead — AI Tools, Security & Hybrid IT

Office Hours

San Francisco (CA)

Hybrid

USD 110,000 - 140,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive salary

Equity

Medical, dental, and vision

401(k)

Wellness stipend

Paid time off

Company off-sites

Remote flexibility & paid family leave

Job summary

Office Hours is hiring our first dedicated IT Operations Lead to own systems, devices, and access company-wide. This hands-on role covers end-user support, device fleet management, SaaS and identity administration, and security alignment with Legal and Compliance.

You will set priorities, build processes, and own the infrastructure as the company scales across SF, NY, and remote teams. The role requires 5–8 years in IT ops, strong autonomy, and expertise with Google Workspace, Okta, and Mac

Qualifications

5–8 years in IT operations or systems administration, ideally at a startup with in-person and remote employees.
Experience as the sole or first IT hire, or equivalent autonomy.
Fluent, daily use of AI tools and ability to teach others.

Responsibilities

Provide end user support and triage hardware, software, and access issues.
Manage device procurement, deployment, and lifecycle for a distributed Mac fleet.
Administer identity provider and SSO, perform access reviews.
Oversee SaaS stack, vendor relationships, licensing, and cost control; manage AI tools.
Maintain office infrastructure, network, printers, and AV in SF and NY offices.
Handle onboarding/offboarding: hardware setup, provisioning, deactivation, asset recovery.
Implement security configurations and coordinate with security owners.