IT Manager

Allegiance Search; Austin (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) matching

Flexible paid time off

Annual performance bonus

Job summary

Allegiance Search is seeking an IT Operations Manager to own the corporate technology environment and employee support. The role blends hands-on technical work with operational leadership, solving complex issues while improving service delivery, security, and the employee experience.

You will manage Microsoft 365, Entra ID, and endpoint provisioning across Windows and macOS, while overseeing hardware lifecycle, remote connectivity, and vendor relations.

Qualifications

• Experience across IT support, systems administration, or endpoint engineering.
• Experience leading support delivery, supervising teams, or owning an IT function.
• Strong administration within Microsoft 365 and Entra ID.

Responsibilities

• Administer and improve the Microsoft 365 environment including Entra ID, Exchange Online, Teams, SharePoint, Intune and access controls.
• Endpoint management for a mixed Windows and macOS environment.
• Hardware procurement, deployment, maintenance, replacement and retirement.
• Device enrollment and provisioning via Autopilot, Jamf Pro, and Apple Business Manager.
• Escalated support for identity, access, endpoint, and business apps issues.
• Endpoint protection, encryption, patching, vulnerability remediation and compliance monitoring.
• Joiner/mover/leaver processes ensuring correct equipment and access.
• Vendor management, purchasing standards, budget input, and runbooks.
• Automation of repetitive tasks using scripting and AI-enabled tools.

Skills

IT leadership

MS 365 administration

Entra ID administration

Endpoint management

Security & patch management

Communication skills

Tools

Jamf Pro

Apple Business Manager

NinjaOne

ConnectWise

Datto

Windows Autopilot

Intune

Zscaler

Entra ID

Microsoft 365

Job description

Our client is a growing, privately backed infrastructure business is hiring an IT Operations Manager to take ownership of its corporate technology environment and employee support experience.

The position combines hands-on technical work with operational leadership. You will remain directly involved in solving difficult issues while improving service delivery, strengthening security, and creating a more consistent experience for employees.

What You'll Own

• Administration and continuous improvement of the Microsoft 365 environment, including Entra ID, Exchange Online, Teams, SharePoint, Intune, licensing, and access controls
• Endpoint management for a mixed Windows and macOS environment
• Hardware procurement, configuration, deployment, maintenance, replacement, and secure retirement
• Device enrollment and provisioning through technologies such as Windows Autopilot, Jamf Pro, and Apple Business Manager
• Escalated support for complex identity, access, endpoint, collaboration, and business application issues
• Endpoint protection, encryption, patching, vulnerability remediation, and compliance monitoring
• Joiner, mover, and leaver processes, ensuring employees have the correct equipment and access throughout their employment lifecycle
• Support standards, service-level expectations, performance reporting, escalation procedures, and user communications
• Secure remote connectivity and internet access using Zscaler or a comparable platform
• Technology setup and deployment for new offices, project locations, and distributed teams
• Vendor management, purchasing standards, equipment refresh planning, and annual budget input
• Technical documentation, operational runbooks, knowledge articles, and employee self-service resources
• Automation of repetitive support and administrative tasks using modern scripting and AI-enabled tools

What We're Looking For

• Five or more years of experience across IT support, systems administration, workplace technology, or endpoint engineering
• Previous responsibility for leading support delivery, supervising team members, or independently owning an IT support function
• Strong administration experience within Microsoft 365 and Entra ID
• Practical knowledge of Intune, Conditional Access, Windows Autopilot, and identity lifecycle management
• Experience supporting both Windows and Apple devices in a business environment
• Working knowledge of Jamf Pro, Apple Business Manager, or similar Apple management tools
• A solid understanding of endpoint security, MFA, encryption, device compliance, threat protection, and patch management
• Experience with remote monitoring and support platforms such as NinjaOne, ConnectWise, Datto, or equivalent
• The ability to troubleshoot difficult issues personally while also creating scalable processes
• Experience supporting employees across multiple offices, remote locations, or active project sites
• Clear communication skills and the judgment to work effectively with employees at every level of an organization

This role will suit someone who is technically credible, highly responsive, and comfortable taking ownership in a growing environment. You should enjoy improving processes, making sound decisions with limited direction, and balancing immediate support needs with longer-term systems development.

The Opportunity

You will join an expanding business at a stage where your decisions will materially shape its technology environment. The company offers a competitive base salary, annual performance bonus, medical, dental and vision coverage, 401(k) matching, and flexible paid time off.