IT Services Supervisor — 7x24 Support & Projects

Ohio Department of Public Safety; Columbus (OH); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Free Parking

Onsite Gym

Daycare on-site

Cafeteria on-site

Job summary

Ohio Department of Public Safety, Director's Office/Information Technology, in Columbus, seeks an Information Technology Supervisor 3 to lead User Technical Support and IT Inventory teams. You will ensure the 7x24 operation of IT services, servers, OS, network services, and desktop support for over 5,000 internal customers.

The role involves coordinating multiple projects and providing strategic IT leadership from the Charles D Shipley Building.

Qualifications

• Undergraduate core coursework in computer science includes programming, databases and systems analysis.
• Option 1 requires 7 1/2 years of IT experience commensurate with duties.
• Option 2 requires 66 months of related experience plus 12 months project management.
• 12 months exp. in performing project management functions.

Responsibilities

• Manages and supervises User Technical Support and IT Inventory Management.
• Ensures 7x24 operation of IT equipment, servers, OS, DNS/DHCP, LAN and desktop support.
• Oversees 7x24 support for over 5,000 internal IT customers.
• Leads multiple IT projects and coordinates resources from design to delivery.

Skills

Information Technology

Cybersecurity

Attention to Detail

Customer Focus

Decision Making

Leading Others

Education

Undergraduate coursework in computer science or related major

Tools

None

Job description

Ohio Department of Public Safety, Director's Office/Information Technology, in Columbus, seeks an Information Technology Supervisor 3 to lead User Technical Support and IT Inventory teams. You will ensure the 7x24 operation of IT services, servers, OS, network services, and desktop support for over 5,000 internal customers.

The role involves coordinating multiple projects and providing strategic IT leadership from the Charles D Shipley Building.