Information Technology Supervisor 3 (PN 20079216)

State of Ohio; Columbus (OH); On-site; USD 57,859 - 77,145; Full time

Benefits offered by this job

Medical Coverage

Dental/Vision insurance

Paid time off

Public holidays

Education and development

Public Retirement Systems

Job summary

State of Ohio in Columbus seeks an Information Technology Supervisor 3 to lead a multidisciplinary IT operations team responsible for DevOps deployments, tier‑one support, and cybersecurity operations.

Responsibilities include overseeing day‑to‑day IT activities, ServiceNow administration, incident and change management, and collaboration with security teams to enhance reliability and service quality.

Qualifications

• 7½ years (90 months) experience commensurate with duties and 12 months PM functions.
• Or completed undergrad coursework plus 5½ years plus 12 months PM experience.
• Or equivalent minimum class qualifications as stated.

Responsibilities

• Oversee day‑to‑day DevOps activities, deployments, environments, releases, and monitoring.
• Ensure timely tier‑one help desk support with ticket queues and SLAs.
• Administer ServiceNow including workflows, incidents, changes, upgrades.
• Lead cybersecurity tasks: vulnerability remediation, IAM reviews, endpoint security.
• Develop and enforce operational policies and deployment best practices.
• Monitor performance, metrics, and system health; prepare improvement reports.
• Collaborate with development, infrastructure, security, and stakeholders for smooth deployments.
• Manage staffing, workload, development, and performance evaluations.

Skills

Information Technology

Adaptability

Analyzation

Critical Thinking

Confidentiality

Continuous Improvement

Education

Undergraduate computer science coursework

Equivalent minimum class qualifications

Tools

ServiceNow

ITSM Tools

DevOps

Job description

Information Technology Supervisor 3

Job Description – PN 20079216 (2600058F)

Organization

Developmental Disabilities – Central Office

Contact

Caleb Skinner – [e-mail]

Location

United States of America – OHIO – Franklin County – Columbus

Job Details

• Compensation: $48.93 per hour
• Schedule: Full‑time
• Union: Exempt from Union
• Primary Job Skill: Information Technology
• Technical Skills: Information Technology
• Professional Skills: Adaptability, Analyzation, Critical Thinking, Confidentiality, Continuous Improvement
• Primary Technology: IT Service Management Tools

Description

Leads a multidisciplinary IT operations team responsible for DevOps deployments, tier‑one support, ServiceNow administration, and cybersecurity operations.

• Oversee day‑to‑day DevOps activities, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high‑quality tier‑one help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development, infrastructure, security teams, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attend training classes and seminars, read literature to keep abreast of emerging trends and technologies, and maintain policies related to job responsibilities.

Qualifications

• 7½ years (90 months) experience commensurate with job duties, knowledge, and skills as outlined in the position description, plus 12 months experience in project management functions.
• OR completed undergraduate core coursework in computer science or any major that included: advanced‑level programming language, logic‑based mathematics, database concepts, computer systems analysis & design, and basic data processing concepts; plus 5½ years (66 months) additional experience and 12 months experience in project management functions.
• OR equivalent of the minimum class qualifications for employment noted above.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (e.g., OPERS, STRS, SERS, HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Supplemental Information

Unusual working conditions: computer terminal operations for long periods; overtime may be required; travel may be required (including overnight stay); on‑call 24 hours per day, 7 days per week.

Hourly wage will be paid at step 1 unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

Final candidate will undergo a criminal background check. The final applicant will also submit to urinalysis prior to appointment to test for illegal drug use. A positive test result will result in no offer of employment.

EEO and ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

To request a reasonable accommodation due to disability, please contact Terry Penn at EEO‑[e-mail].

Drug‑Free Workplace

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). This position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39) and as outlined in the posting.