ServiceNow Engagement Lead for ITOM/ITSM Solutions

Myriad360; Columbus (OH); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Company-subsidized medical benefits

Dental and vision coverage

17 PTO days

Flexible Work Arrangements

Retirement Savings Plans

Paid Long Term Disability

Basic Life Insurance

Job summary

Myriad360 is seeking a ServiceNow Engagement Manager in Columbus, Ohio. This role involves client-facing implementations and driving success across ServiceNow environments. Ideal candidates will have 3–5 years of relevant experience, proven stakeholder management ability, and a solid understanding of IT operations.

Responsibilities include recommending solutions, designing process solutions, and providing post go-live support. The role offers medical benefits, retirement plans, and flexible work arrangements.

Qualifications

• 3–5 years of experience with the ServiceNow platform.
• Experience leading ServiceNow implementations using Agile methodologies.
• Ability to manage stakeholders and drive accountability.

Responsibilities

• Lead client-facing implementations and ensure successful delivery.
• Recommend solutions that meet customer needs.
• Prepare and execute workshops.

Skills

ServiceNow implementation

Agile methodologies

ITSM

Stakeholder management

Business analysis

Education

ServiceNow Foundational Certifications (CSA and/or CAD)

ServiceNow Implementation Certifications (CIS)

Job description

Myriad360 is seeking a ServiceNow Engagement Manager in Columbus, Ohio. This role involves client-facing implementations and driving success across ServiceNow environments. Ideal candidates will have 3–5 years of relevant experience, proven stakeholder management ability, and a solid understanding of IT operations.

Responsibilities include recommending solutions, designing process solutions, and providing post go-live support. The role offers medical benefits, retirement plans, and flexible work arrangements.