IT Operations Lead — Cloud, Security & Systems

Jobtailor; Richmond (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

PERC is seeking an IT Operations Leader to oversee daily performance, security, and reliability across networks, systems, and cloud environments. You will manage the outsourced IT firm, lead help desk activities, and govern SLAs while ensuring compliant data handling and robust backup strategies.

You will drive hardware lifecycle, onboarding/offboarding, policy development, and IT projects from scope to completion, coordinating with vendors and internal stakeholders to minimize downtime and

Qualifications

• Five+ years in IT operations, help desk/service desk management, or systems administration.

Responsibilities

• Manage day-to-day performance, security, and reliability of IT environment across networks, systems, cloud, hardware, software, and end-user support.

Skills

IT Operations Management

Vendor Management

Project Management

IT Security Best Practices

Help Desk Management

Team Collaboration

Independent Work

Education

Bachelor's Degree in Computer Science

PMP

ITIL

CompTIA Security+

MS in Computer Science or related field

Tools

Amazon Web Services

Azure

Microsoft 365

Help Desk Software

IT Asset Management Tools

Job description

PERC is seeking an IT Operations Leader to oversee daily performance, security, and reliability across networks, systems, and cloud environments. You will manage the outsourced IT firm, lead help desk activities, and govern SLAs while ensuring compliant data handling and robust backup strategies.

You will drive hardware lifecycle, onboarding/offboarding, policy development, and IT projects from scope to completion, coordinating with vendors and internal stakeholders to minimize downtime and