IT Operations Lead — Banking Tech & Reliability

Industrial-and-Commerce-Bank-of-China-USA-Na; New York (NY); On-site; USD 70,000 - 105,000; Full time

Job summary

Industrial-and-Commerce-Bank-of-China-USA-Na in New York, NY seeks an IT Operations Officer to oversee day-to-day IT operations and provide user support across branch offices. The role demands flexibility, including nights and weekends, and reports to the Head of IT.

The position requires a Bachelor's degree and 3–7 years of related experience; Mandarin proficiency is highly desirable. Exempt, regular full-time role based in NYC.

Qualifications

• Bachelor's degree from a four-year college or university
• 3 to 7 years of related experience
• Proficiency in Mandarin highly desirable
• Knowledge of Windows/Linux servers and networking basics

Responsibilities

• Direct responsibility for supervising IT operations staff, including off-hour coverage
• Maintain operational dashboards, daily health checks, and system availability reports
• Assist with disaster recovery tests and business continuity planning exercises
• Collaborate with application support, infrastructure, and cybersecurity teams
• Provide user support and train end users on new applications

Skills

IT operations

ITIL practices

Windows/Linux servers

Networking basics

Analytical skills

Communication

Education

Bachelor's degree

Tools

Microsoft applications

Windows OS

Job description

Industrial-and-Commerce-Bank-of-China-USA-Na in New York, NY seeks an IT Operations Officer to oversee day-to-day IT operations and provide user support across branch offices. The role demands flexibility, including nights and weekends, and reports to the Head of IT.

The position requires a Bachelor's degree and 3–7 years of related experience; Mandarin proficiency is highly desirable. Exempt, regular full-time role based in NYC.