IT Operations Lead — 24/7 Support & Reliability

Industrial And Commerce Bank Of China Usa Na; New York (NY); On-site; USD 70,000 - 105,000; Full time

Job summary

Industrial And Commerce Bank Of China Usa Na is seeking an IT Operations Officer in New York, NY. You will take responsibility for day-to-day IT operations, user support, and the branch IT environment, with a flexible schedule including nights and weekends.

The role requires a Bachelor's degree and 3–7 years of related experience. You will supervise operations staff, coordinate training, maintain inventories, and collaborate across teams to improve workflows and ensure system availability.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• 3–7 years of related experience and/or training.

Responsibilities

• Oversee day-to-day IT operations and provide user support.
• Supervise, train, and evaluate IT operations staff, including after-hours coverage.
• Maintain system health dashboards, inventory, and configuration information.
• Collaborate with internal teams to resolve issues and improve workflows.
• Support disaster recovery tests and business continuity planning.

Skills

IT operations

Staff supervision

User support

ITIL processes

Windows

Linux

Networking

Analytical skills

Communication

Education

Bachelor's degree

Job description

Industrial And Commerce Bank Of China Usa Na is seeking an IT Operations Officer in New York, NY. You will take responsibility for day-to-day IT operations, user support, and the branch IT environment, with a flexible schedule including nights and weekends.

The role requires a Bachelor's degree and 3–7 years of related experience. You will supervise operations staff, coordinate training, maintain inventories, and collaborate across teams to improve workflows and ensure system availability.