IT Operations Lead — Bank Tech & Vendor Management

The Agency; Grapevine (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

The Agency is seeking an IT Specialist to own day-to-day technology operations, manage vendor relationships, and support audits and risk assessments in a fast-paced banking environment.

You will translate executive direction into actionable tasks, maintain inventories and documentation, and ensure secure, compliant technology practices across the organization. Strong communication with HR and leadership is essential.

Qualifications

• Demonstrated experience in IT support, systems administration, technology operations, or vendor/service management.
• Working knowledge of identity and access management, endpoint administration, Microsoft 365, hardware and software lifecycle management, and basic network and security concepts.

Responsibilities

• Execute technology priorities, standards, and risk decisions established by executive leadership, converting direction into clear tasks, timelines, documentation, and completed outcomes.
• Serve as the primary internal point of contact for managed-service providers, software vendors, telecommunications providers, and other technology partners.
• Track vendor contracts, renewals, service commitments, open tickets, incidents, projects, remediation items, and outstanding deliverables through resolution.
• Coordinate technology-related audits, examinations, and risk assessments, including evidence collection, response tracking, management follow-up, and closure of findings.
• Manage new-employee technology setup, including hardware, software, identity, access, licensing, and security controls while coordinating with Human Resources and department leaders.
• Support employee transfers and separations by updating or removing access, recovering technology assets, and maintaining complete records.
• Maintain accurate inventories of hardware, software, licenses, warranties, contracts, ownership, locations, and lifecycle status.
• Identify end-of-life and end-of-support technology assets and software and maintain a prioritized replacement plan.
• Coordinate resolution of day-to-day technology issues, escalating security, availability, customer-impact, or control concerns promptly.
• Maintain current procedures, system diagrams, vendor contacts, system inventories, access records, and other operational documentation required for continuity, audits, and examinations.
• Support patching, endpoint protection, backups, access reviews, vulnerability remediation, business continuity testing, and other technology control activities.
• Identify recurring operational issues and recommend practical improvements to processes, technology, and controls that reduce manual work, errors, delays, and vendor dependency.
• Communicate technology issues and resolutions clearly to employees, vendors, auditors, examiners, and executive leadership

Skills

IT Support

Systems Administration

Vendor Management

Microsoft 365

Security concepts

Tools

MS 365

Job description

The Agency is seeking an IT Specialist to own day-to-day technology operations, manage vendor relationships, and support audits and risk assessments in a fast-paced banking environment.

You will translate executive direction into actionable tasks, maintain inventories and documentation, and ensure secure, compliant technology practices across the organization. Strong communication with HR and leadership is essential.