IT Support Specialist - Banking IT (On-Call/Nights/Weekends)

PGM Tek; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

PGMTEK, Inc in New York, NY seeks an IT Support Specialist to manage daily IT operations, user support, and branch IT environments. The role requires flexibility, including nights and weekends, and collaboration with multiple internal teams.

Mandarin language proficiency is highly desirable for head office coordination. The ideal candidate holds a Bachelor's degree in IT or related field, with strong Windows/Linux knowledge, ITIL familiarity, and excellent problem-solving and communication

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• Knowledge of Windows and Linux operating systems.
• Familiarity with ITIL practices for incident, problem, and change management.
• Strong troubleshooting and communication skills.

Responsibilities

• Perform duties and day-to-day operations with shifts that may include evenings and nights.
• On-call duties may be assigned for incident response outside of scheduled shifts.
• Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
• Follow operational procedure to conduct regular health checks and reports.
• Work with internal teams to resolve recurring technical issues and improve operational workflows.
• Maintain and update standard operating procedures and system runbooks.
• Support patching, change management, and scheduled maintenance activities.
• Assist with disaster recovery tests and business continuity planning exercises.
• Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
• Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
• Able to communicate with the Head Office in Chinese to conduct troubleshooting and ITIL procedure with Head Office.

Skills

IT Operations

Technical Support

Windows & Linux

Networking concepts

Troubleshooting

Documentation

Education

Bachelor's degree in Information Technology or related field

Job description

PGMTEK, Inc in New York, NY seeks an IT Support Specialist to manage daily IT operations, user support, and branch IT environments. The role requires flexibility, including nights and weekends, and collaboration with multiple internal teams.

Mandarin language proficiency is highly desirable for head office coordination. The ideal candidate holds a Bachelor's degree in IT or related field, with strong Windows/Linux knowledge, ITIL familiarity, and excellent problem-solving and communication