IT Officer — Global Bank IT Support & Security (LA)

Oversea-Chinese Banking Corporation; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Oversea-Chinese Banking Corp. seeks an IT Officer for our Los Angeles office. The role provides reliable and secure IT infrastructure support for local users and will contribute to IT projects and application rollouts.

You will maintain desktops and networked devices, manage user accounts, handle incidents, and ensure compliance with bank security standards. This on-site position requires strong technical and collaborative skills.

Qualifications

• Experience providing IT support in an enterprise environment.
• Knowledge of security best practices and regulatory requirements.
• Experience with provisioning user accounts and managing access.

Responsibilities

• Keep systems running smoothly and securely.
• Provide first-level technical support and incident handling.
• Maintain security per bank standards and regulatory requirements.
• Install and configure desktops, laptops, printers, mobile devices, and phones.
• Handle user queries, service requests, and incidents.
• Set up new user accounts and password resets.
• Document incidents and requests with logging and follow-up.
• Maintain server room and equipment racks; track assets.
• Coordinate with vendors for service recovery and upgrades.
• Participate in IT projects and application rollouts.

Skills

IT support

Incident handling

Security basics

Device setup

User accounts

Vendor coordination

Documentation

Regulatory compliance

Tools

Active Directory

VPN

Ticketing systems

Job description

Oversea-Chinese Banking Corp. seeks an IT Officer for our Los Angeles office. The role provides reliable and secure IT infrastructure support for local users and will contribute to IT projects and application rollouts.

You will maintain desktops and networked devices, manage user accounts, handle incidents, and ensure compliance with bank security standards. This on-site position requires strong technical and collaborative skills.