Information Technology Intern

Default Brand; Lenexa (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Default Brand is seeking an entry-level IT support specialist in Lenexa, KS to learn IT operations, ticketing workflows, and enterprise support practices while delivering timely triage assistance. You will assist with IT Asset Management, monitor Microsoft 365 apps (Teams, SharePoint) and help manage user accounts in Entra ID, prioritizing knowledge sharing and continuous improvement.

This role collaborates with cross-functional teams to understand how IT supports business operations and supply

Qualifications

• Customer focus with advanced proficiency.
• Excellent communication skills.
• Strong problem-solving ability.
• Organizational strategies with advanced level.
• Solid teamwork and collaboration.
• Troubleshooting expertise.

Responsibilities

• Gain understanding of IT operations, ticketing workflows, and enterprise support.
• Provide triage support for employees, troubleshoot issues, and resolve tickets.
• Assist with IT Asset Management to optimize processes.
• Monitor enterprise apps such as Microsoft 365, Teams, SharePoint, and internal tools.
• Learn and assist in user account management (Entra ID onboarding/offboarding).
• Document issues and solutions to build a knowledge base for continuous improvement.
• Support IT security initiatives, such as phishing simulations and endpoint protection monitoring.
• Shadow IT staff during upgrades, patching, and maintenance tasks.
• Participate in small IT projects using PowerShell, BASH, or Power Automate Flows.
• Collaborate with cross-functional teams to understand how IT supports business operations.

Skills

Customer focus

Communication

Problem solving ability

Organization strategies

Teamwork

Troubleshooting

Job description

• Gain a strong understanding of IT operations, ticketing system workflows, and enterprise support practices.
• Provide triage support for employees by answering questions, troubleshooting software and hardware issues, and resolving tickets in a timely manner working in conjunction of support teams.
• Assist with IT Asset Management equipment to optimize organization processes.
• Monitor and support enterprise applications such as Microsoft 365, Teams, SharePoint, and internal collaboration tools.
• Learn and assist in user account management, including access, user groups, identities, permissions, and onboarding/offboarding processes in Entra ID.
• Document technical issues and solutions to form an IT knowledge base to support continuous improvement and reduce repeat issues.
• Support IT security initiatives, such as alert setup & remediation research, phishing simulations, and endpoint protection monitoring.
• Shadow IT staff to observe system upgrades, patching, and preventative maintenance tasks.
• Participate in small IT projects such as rollouts, system upgrades, quality assurance testing, or process automation using PowerShell, BASH, or Power Automated Flows
• Collaborate with cross-functional teams to understand how IT supports business operations and supply chain continuity.

Qualifications

Skills

Preferred

Customer Focus

Advanced

Communication

Advanced

Problem Solving Ability

Advanced

Organization Strategies

Advanced

Teamwork

Advanced

Troubleshooting

Advanced

Equal Opportunity Employer
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