IT Operations Administrator

Adaptive Solutions Group; St. Louis (MO); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

Paid vacation and holidays

Job summary

Adaptive Solutions Group is a premier IT personnel provider serving the St. Louis area with contract, contract-to-hire, and direct placement options.

Responsibilities include coordinating daily IT operations, managing service tickets, onboarding/offboarding, and supporting cloud, identity and access management, and endpoint management across multiple offices.

Qualifications

• Minimum 2 years in IT operations, systems administration, or related role.
• Experience supporting Microsoft 365, cloud-based services, identity management, endpoint management, or similar.
• Experience onboarding/offboarding, hardware inventories, software licensing, and IT asset management.
• Experience coordinating with vendors, MSPs, and external partners.
• Strong organizational skills and ability to manage multiple priorities independently.
• Excellent customer service, communication, and interpersonal skills.
• Ability to document processes and support operational improvements.
• Strong problem-solving and discretion with confidential information.

Responsibilities

• Coordinate daily IT operations across multiple offices, end users, vendors, and third-party providers.
• Monitor and manage service tickets and escalations for timely resolution.
• Administer onboarding and offboarding in partnership with stakeholders.
• Support enterprise platforms including collaboration tools, IAM, cloud services, and endpoints.
• Maintain and support networked devices and IT infrastructure.
• Manage IT asset lifecycle: procurement, deployment, inventory, maintenance, retirement.
• Track software licensing, renewals, and account management activities.
• Assist with deployments, expansions, and integration of new operations.
• Support business continuity and disaster recovery planning and testing.
• Create SOPs, knowledge bases, diagrams, and process docs.
• Promote IT security best practices for access control and endpoint security.
• Identify opportunities for process improvement and automation.

Skills

Organizational skills

Customer service

Communication skills

Interpersonal skills

Document processes

Discretion with confidential info

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Microsoft 365

Cloud services

Identity management

Endpoint management

Licensing management

Vendor coordination tools

Job description

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.

Responsibilities

• Coordinate daily IT operations across multiple offices, end users, vendors, and third-party service providers.
• Monitor and manage service tickets, support requests, and escalations to ensure timely resolution and high-quality service delivery.
• Administer and coordinate employee onboarding and offboarding processes in partnership with internal stakeholders.
• Support enterprise technology platforms including collaboration tools, identity and access management solutions, cloud services, communication systems, and endpoint management platforms.
• Maintain and support network-connected devices, end-user equipment, and related technology infrastructure.
• Manage IT asset lifecycle activities including procurement, deployment, inventory tracking, maintenance, and retirement of hardware assets.
• Track software subscriptions, licensing assignments, renewals, account management activities, and change requests.
• Assist with technology deployments, office expansions, organizational growth initiatives, and integration of newly acquired business operations.
• Support business continuity and disaster recovery planning, testing, and preparedness activities.
• Create and maintain standard operating procedures, knowledge base documentation, system diagrams, and process documentation.
• Promote IT security best practices related to access control, endpoint security, and cybersecurity awareness.
• Identify opportunities for process improvement, automation, and operational efficiency.

Required Qualifications

• Minimum of 2 years of experience in IT operations, systems administration, technical support, or a related technology role.
• Experience supporting Microsoft 365, cloud-based services, identity management platforms, endpoint management solutions, or similar business technologies.
• Experience managing user onboarding and offboarding processes, hardware inventories, software licensing, and IT asset management.
• Experience coordinating with vendors, managed service providers, and external technology partners.
• Strong organizational skills with the ability to manage multiple priorities and follow through independently.
• Excellent customer service, communication, and interpersonal skills.
• Ability to document processes, maintain technical records, and support operational improvements.
• Strong problem-solving skills and attention to detail.
• Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Experience supporting enterprise networking, cloud administration, unified communications, or endpoint management platforms.
• Experience working in multi-site or rapidly growing organizations.
• Knowledge of business continuity, disaster recovery, and IT operational best practices.
• Industry certifications such as CompTIA A+, Network+, Security+, Cisco certifications, Microsoft certifications, or similar credentials.
• Experience leveraging automation, artificial intelligence tools, or process optimization technologies to improve operational efficiency.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.