IT Operations Intern — NYC Tech Support & Asset Care

Audax Group; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Audax Group in New York, NY, is seeking an IT Operations CO-OP for Jan–June 2027 to act as the first IT contact for daily operations. In this role, you may assist with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.

The position calls for five days in office, with responsibilities spanning service requests, asset deployment, and end-user support across desktops, laptops, mobile devices, and peripherals.

Qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

Responsibilities

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards.
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve as first point of contact for customer-facing support on: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

Skills

Windows OS

macOS

MS Outlook

MS Office 365

Hardware deployment

Education

BS/BA program

Job description

Audax Group in New York, NY, is seeking an IT Operations CO-OP for Jan–June 2027 to act as the first IT contact for daily operations. In this role, you may assist with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.

The position calls for five days in office, with responsibilities spanning service requests, asset deployment, and end-user support across desktops, laptops, mobile devices, and peripherals.