IT Operations Co-Op

Audax Group; Boston (MA); On-site; USD 33,000 - 39,000; Part time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Audax Group in Boston, MA seeks an IT Operations CO-OP to be the first point of contact for daily technical support. You will assist with identifying root causes, resolving issues, and monitoring requests in a collaborative IT environment.

The role emphasizes customer-focused service, asset deployment and workspace moves, with five days in the office. Start and end dates align with academic requirements.

Qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications.
• Self-motivated with ability to multi-task and prioritize tasks.

Responsibilities

• Answer service requests, set expectations, follow up for satisfaction.
• Provide high-quality customer service per standards.
• Assist deployment, maintenance, and tracking of client technology assets.

Skills

Windows OS & macOS

Outlook

MS Office 365

Hardware deployment

Education

BS/BA program

Tools

None

Job description

Founded in 1999, Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines: Audax Private Equity, Audax Private Debt, and Audax Strategic Capital.

Anticipated Start & End Date:January 4, 2027 - June 25, 2027 (flexible based on school requirements)

Office Requirements: 5 days in office

Team: Information Technology

POSITION SUMMARY:

The primary role of the IT Operations CO-OP is to act as the first point of contact in IT for daily operational tasks.In this role, youmay be asked toassistwith identifying root causes, resolving, andmonitoringall technology support requests ina timely, effective, and personable manner.

RESPONSIBILITIES:

• Answer all service requestsin a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Providea consistentlyhigh-quality customer service experience by upholding established service standards.
• Assistin the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve asfirstpoint of contact for customer-facing support on: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

COMPETENCIES:

• Basic to Intermediate Windows OS, macOS, and Apple iOS.
• Basic toIntermediate MS Outlook and MS Office 365.
• BasictoIntermediate hardware and software installation/deployment.

REQUIREMENTS/QUALIFICATIONS:

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

TRAVEL: No regular travel isrequiredfor this role.

OTHER DUTIES:

For Massachusetts: The hourly range for this position is $24.00-$28.00. The hourly range represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, compensation may vary and will be determined based on but not limited to, the skills, qualifications, and experience of the applicant along with the requirements of the position, and Audax reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on performance.

Audax offers a wide range of employee benefits to full-time employees, including health insurance, life insurance, disability insurance, paid time off (including sick leave, parental leave, volunteer leave, and vacation), charitable donation match, family support services (including Bright Horizons and Benefit Advocate Center), and a 401(k) in addition to other benefits.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Audax Management Co. is an equal opportunity employer.