IT Operations Intern — Frontline Platform Support

Socket.dev; New York (NY); On-site; USD 55,000 - 69,000; Part time

Job summary

DV Trading is seeking a tech-savvy IT operations intern to support end-users and learn IT operations in a fast-paced trading environment. You will act as the first point of contact for IT requests, assist with hardware troubleshooting, desk setups, and application issues, and help maintain our knowledge base.

This internship offers hands-on experience and collaboration with a dedicated IT team. Strong communication, a customer-service mindset, and willingness to learn from a skilled IT team are

Qualifications

• Graduating by Summer 2028.
• Interest in technology and IT systems.
• Basic understanding of Windows, macOS or Linux.
• Strong communication and a customer-service mindset.
• Willingness to learn and collaborate with a team.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or in-person.
• Troubleshoot hardware issues, manage desk setups, and handle application issues.
• Escalate complex problems to senior staff when needed.
• Maintain records of IT support activities and contribute to the knowledge base.
• Assist in IT asset management, including inventory tracking.
• Provide friendly and professional end-user support.

Skills

Customer service mindset

Strong communication

Tech-savvy

Team collaboration

Education

Pursuing IT-related degree

Tools

Helpdesk tools

Job description

DV Trading is seeking a tech-savvy IT operations intern to support end-users and learn IT operations in a fast-paced trading environment. You will act as the first point of contact for IT requests, assist with hardware troubleshooting, desk setups, and application issues, and help maintain our knowledge base.

This internship offers hands-on experience and collaboration with a dedicated IT team. Strong communication, a customer-service mindset, and willingness to learn from a skilled IT team are