IT Operations Intern: Help Desk & Platform Support

dvtrading; Chicago (IL); On-site; USD 55,000 - 69,000; Full time

Job summary

DV Trading, headquartered in Chicago, is offering an IT operations internship to help deliver end-user support and learn IT processes. You will log requests, troubleshoot simple issues, and assist with assets and knowledge base upkeep.

The role is ideal for tech-minded students graduating by Summer 2028, with a focus on teamwork and strong communication. Work is on-site in Chicago with a collaborative IT team.

Qualifications

• Expected to graduate by Summer 2028.
• Basic understanding of operating systems (Windows, macOS, or Linux), hardware and software.
• Strong communication skills and a customer-service mindset.
• Willingness to learn and collaborate with a team.

Responsibilities

• Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person
• Assist with troubleshooting hardware, managing desk setups, and handling application issues
• Resolve basic technical problems or escalate to senior staff as needed
• Help maintain records of IT support activities and contribute to our knowledge base
• Assist in IT asset management, including inventory tracking

Skills

Customer service mindset

Communication skills

Willingness to learn

Job description

DV Trading, headquartered in Chicago, is offering an IT operations internship to help deliver end-user support and learn IT processes. You will log requests, troubleshoot simple issues, and assist with assets and knowledge base upkeep.

The role is ideal for tech-minded students graduating by Summer 2028, with a focus on teamwork and strong communication. Work is on-site in Chicago with a collaborative IT team.