IT Operations Help Desk Supervisor - Travel & Benefits

American Airlines; Phoenix (AZ); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Travel Advantages

Medical Benefits

Health Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Supervisor for IT Operations Help Desk in Phoenix. This role involves driving the day-to-day operations of inbound telephone agents, ensuring high performance, and facilitating effective communication.

The ideal candidate holds a Bachelor's degree and has 4 years of experience in an IT Help Desk. Benefits include travel perks, comprehensive health coverage, and a 401(k) program. Join our team for a dynamic work environment!

Qualifications

• Four-year degree in Software Engineering, IT Design, or equivalent experience.
• 4 years of experience in an IT Help Desk environment.

Responsibilities

• Drive day-to-day operations of IT Help Desk.
• Evaluate efficiency and call action for performance.
• Set objectives and provide productive input.
• Convey decisions for understanding and acceptance.
• Collaborate with internal divisions for new initiatives.

Skills

Leadership

Organization

Analytical skills

IT infrastructure knowledge

Critical thinking

Education

Bachelor Degree in relevant field

Job description

American Airlines is seeking a Supervisor for IT Operations Help Desk in Phoenix. This role involves driving the day-to-day operations of inbound telephone agents, ensuring high performance, and facilitating effective communication.

The ideal candidate holds a Bachelor's degree and has 4 years of experience in an IT Help Desk. Benefits include travel perks, comprehensive health coverage, and a 401(k) program. Join our team for a dynamic work environment!