Airport Customer Operations Manager - Travel Perks & Growth

American Airlines Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee assistance program

Pet insurance

Discounts on hotels, cars, cruises

Job summary

American Airlines is hiring a Manager, Airport Customer Operations for the Philadelphia (PHL) area. The role leads day-to-day customer service operations, develops staff, and drives revenue while controlling expenses.

You will ensure policy compliance, oversee staffing, and facilitate vendor relationships to support smooth airport operations. Successful candidates bring extensive supervisory experience in airline/airport environments, strong leadership, and the ability to manage complex,

Qualifications

• High School Degree or GED equivalent
• 3 years' airline supervisory experience
• 3 years' airport operations experience

Responsibilities

• Develops employees
• Implements methods of maximizing revenue and controlling expenses
• Oversees day to day customer service operations
• Monitors and measures on time performance
• Identifies areas for improvement and implements performance enhancement methods
• Develops and enhances vendor relationships to ensure performance
• Ensures internal audit requirements are followed and compliance
• Reviews staffing requirements and schedules for department employees
• Conducts grievance hearings and serves as a grievance hearing officer
• Interprets company policies to customers
• Assists Directors with Customer Service Manager interviews and selections
• Aids development of Customer Service Managers and supervisory staff
• Shift work including nights, weekends and holidays

Skills

Supervisory experience

Operations management

Customer service leadership

Education

High School Diploma or GED

Job description

American Airlines is hiring a Manager, Airport Customer Operations for the Philadelphia (PHL) area. The role leads day-to-day customer service operations, develops staff, and drives revenue while controlling expenses.

You will ensure policy compliance, oversee staffing, and facilitate vendor relationships to support smooth airport operations. Successful candidates bring extensive supervisory experience in airline/airport environments, strong leadership, and the ability to manage complex,