Customer Experience Specialist - $30/hr

MaziCTools; Los Angeles (CA); Hybrid; USD 41,000 - 56,000; Full time

Job summary

American Airlines is seeking a Customer Representative to support onboarding and recruitment-related applications within its IT ecosystem. The role focuses on coordinating with IT teams, ensuring smooth operation of recruiting tools, and delivering timely customer service enhancements.

A bachelor's degree and at least 3 years in a technical leadership context are preferred. The position offers full-time hours with compensation ranging from $30 to $41 per hour, reflecting market norms for this

Qualifications

• Bachelor degree required or higher in a technical field.
• Experience with SDLC and ITIL/Agile practices preferred.
• Cloud technologies and cloud migrations are a plus.
• Strong communication and leadership abilities are expected.
• Graduate degree or equivalent experience enhances candidacy.
• Minimum 3+ years in technical leadership roles.
• Experience delivering IT solutions for onboarding and recruitment processes is a plus.

Responsibilities

• Lead design and delivery efforts for enrollment, recruitment, and onboarding applications.
• Collaborate with IT and business stakeholders to define requirements and timelines.
• Develop technical directions and oversee plan execution from design to deployment.
• Improve services using user-centred design and best practices.
• Troubleshoot complex issues and implement robust solutions.
• Evaluate new technologies to improve efficiency and security.
• Support development teams and ensure alignment with client needs.
• Contribute to coding standards and quality assurance activities.
• Participate actively in code development and reviews.

Education

Bachelor Degree

Four year college in CS/Engineering/IS

Graduate degree preferred

Job description

American Airlines is seeking a Customer Representative to support onboarding and recruitment-related applications within its IT ecosystem. The role focuses on coordinating with IT teams, ensuring smooth operation of recruiting tools, and delivering timely customer service enhancements.

A bachelor's degree and at least 3 years in a technical leadership context are preferred. The position offers full-time hours with compensation ranging from $30 to $41 per hour, reflecting market norms for this