IT Support Engineer — Scale & Automate Operations

Anthropic; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Anthropic is seeking an IT Support Engineer to join our IT Operations team in Seattle or New York, helping scale onboarding, automate repetitive tasks, and support a primarily macOS environment. You’ll tackle hardware, software, networking, and account issues through our ticketing system, Slack, and in-person support.

Working alongside IT Engineering and Security, you’ll grow into more technical infrastructure over time while contributing to documentation and runbooks.

Qualifications

• 7+ years hands-on IT support in fast-paced or high-growth environments.
• Excellent communicator who helps people solve problems.
• Strong troubleshooting skills; methodical, curious, and persistent.
• Experience supporting macOS endpoints and ChromeOS, iOS, and Android.
• Significant experience with Google Workspace administration.
• Experience with Slack administration—workspace management, permissions, troubleshooting.
• Experience supporting and administering additional SaaS tools.
• Understand identity and access fundamentals—SSO, MFA, directory services.
• Familiar with MDM fundamentals and endpoint management concepts.
• Scripting experience (Bash or Python) for automation.

Responsibilities

• End-User Support: triage and resolve hardware, software, networking, and account issues; primarily via ticketing system, Slack, and in-person.
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Troubleshoot device issues including enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Participate in an on-call rotation for urgent issues outside business hours.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers.

Skills

macOS

ChromeOS

iOS

Android

Google Workspace

Slack administration

Identity & access

MDM

Bash

Python

Education

Bachelor’s degree

Tools

Google Workspace

Slack

GitHub

Atlassian

Job description

Anthropic is seeking an IT Support Engineer to join our IT Operations team in Seattle or New York, helping scale onboarding, automate repetitive tasks, and support a primarily macOS environment. You’ll tackle hardware, software, networking, and account issues through our ticketing system, Slack, and in-person support.

Working alongside IT Engineering and Security, you’ll grow into more technical infrastructure over time while contributing to documentation and runbooks.