Platform Reliability Engineer - Automation & Scale

Profound; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A dynamic tech company in New York is looking for a Technical Operations Engineer to enhance the reliability and scalability of systems. The role involves proactive support, automation, and collaboration with various teams. Candidates should have 2+ years of experience, strong incident management skills, and expertise in troubleshooting within the Apple ecosystem. This is an on-site position that offers the chance to shape technical operations in a rapidly growing firm.

Qualifications

• 2+ years in IT Operations or Technical Support, ideally in high-growth SaaS/AI.
• Expert troubleshooting across Apple ecosystem with MDM experience.
• Strong analytical skills for incident management and root-cause analysis.

Responsibilities

• Triage and resolve technical issues with automation focus.
• Implement systematic fixes for recurring issues.
• Translate technical issues for different stakeholders.

Skills

Incident management skills

Technical communication

Problem-solving

Automation mindset

Tools

MDM systems (Kandji, Jamf)

Google Workspace

AWS and multi-cloud environments

Scripting (Python, Bash)

Job description

A dynamic tech company in New York is looking for a Technical Operations Engineer to enhance the reliability and scalability of systems. The role involves proactive support, automation, and collaboration with various teams. Candidates should have 2+ years of experience, strong incident management skills, and expertise in troubleshooting within the Apple ecosystem. This is an on-site position that offers the chance to shape technical operations in a rapidly growing firm.