IT Operations & Security Automation Engineer

Nerdy; Clayton (MO); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

401(k) match

Learning membership

AI tooling

Descrizione del lavoro

Nerdy in Saint Louis, MO, is seeking a Full Time IT Operations Specialist to own core IT and security operations from our corporate office. You will manage user/device lifecycles, SaaS administration, and end-user support while driving automation-driven improvements and cross-functional collaboration.

The role blends hands-on technical work with process ownership, metrics tracking, and mentoring junior team members in a fast-moving AI-native environment.

Competenze

• 1+ year in IT operations or systems administration.
• Experience administering SaaS and device management tools (Google Workspace, Okta, Mosyle).
• Strong macOS knowledge and Bash/Python scripting skills.
• Familiar with endpoint compliance and security best practices.
• Data-driven with experience tracking SLAs and operational metrics.
• Strong communicator and mentor for junior team members.
• Experience using AI-native productivity and automation tools.

Mansioni

• Own user/device lifecycle, SaaS admin, and support operations.
• Lead onboarding, offboarding, and role-change processes with HR and partners.
• Improve cross-functional workflows and document handoffs.
• Mentor junior staff and handle high-impact escalations.
• Track SLAs, backlog, CSAT; run root-cause analyses.
• Prototype and implement automation-first improvements.
• Administer core SaaS tools with security and audit focus.
• Translate engineering rollouts into operational runbooks.
• Maintain macOS endpoint compliance, MDM, and patching.
• Contribute to incident response as needed.

Conoscenze

IT operations

SaaS administration

macOS knowledge

Scripting (Bash/Python)

Security best practices

SLA tracking

AI-native tooling

Strumenti

Google Workspace

Okta

Mosyle

Descrizione del lavoro

Nerdy in Saint Louis, MO, is seeking a Full Time IT Operations Specialist to own core IT and security operations from our corporate office. You will manage user/device lifecycles, SaaS administration, and end-user support while driving automation-driven improvements and cross-functional collaboration.

The role blends hands-on technical work with process ownership, metrics tracking, and mentoring junior team members in a fast-moving AI-native environment.