IT Operations Coordinator — Multi-Site Tech & Security

NTE | NTE35W TEXpress Lanes; Dallas (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance benefits

Paid Time Off

401(k) matching

Descripción de la vacante

The IT Coordinator position supports day-to-day IT services across the organization, acting as a liaison among end users, corporate IT, vendors, and business stakeholders to ensure reliable operation of technology services.

Responsibilities include IT support, asset lifecycle management, access administration, and coordination of cybersecurity efforts while adhering to corporate policies and service standards.

Formación

• Associates degree in IT or related field; bachelor’s preferred.
• 5-7+ years of IT operations and coordination experience.
• Experience with multi-site operations and service-desk systems.
• Knowledge of Microsoft Office products.
• Strong communication and interpersonal skills.
• Willingness to work a flexible schedule.

Responsabilidades

• Provide onsite and remote IT support for desktops, laptops, printers and mobile devices.
• Coordinate incidents and service requests in the ticketing system.
• Troubleshoot hardware, software, connectivity, and escalate as needed.
• Maintain technical documentation and resolution histories.
• Assist with IT infrastructure maintenance and vendor coordination.
• Manage IT asset lifecycle and inventory records.
• Support cybersecurity, compliance and audits.
• Participate in after-hours maintenance and incidents.

Conocimientos

Communication skills

Multitasking

Problem solving

Interpersonal skills

End-user support

Educación

Associates degree in IT/CS/IS

Bachelor’s degree preferred

Herramientas

Microsoft Office

Microsoft 365

SharePoint

Ticketing systems

Descripción del empleo

The IT Coordinator position supports day-to-day IT services across the organization, acting as a liaison among end users, corporate IT, vendors, and business stakeholders to ensure reliable operation of technology services.

Responsibilities include IT support, asset lifecycle management, access administration, and coordination of cybersecurity efforts while adhering to corporate policies and service standards.