IT Operations Center Specialist — 24/7 Incident Response

MHM Support Services; Washington; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plan

Job summary

Mercy Technical Services in Washington, MO is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of the network, applications, and infrastructure. You will rapidly identify degradations using monitoring tools and coordinate outage management with end users and technical teams.

Responsibilities include maintaining records per ITIL, following run-book guidelines for break/fix, and assisting teams during large-scale events.

Qualifications

• Bilingual or multilingual not required; standard IT prerequisites apply.
• Education: High School Diploma or GED.
• Experience: 1-3 years in Information Technology.

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing large scale events.
• Monitor weather conditions across the Ministry and upscale to appropriate regional hospitals, clinics, and emergency management services.

Skills

ITIL knowledge

Incident management

Communication skills

Monitoring concepts

Education

High School Diploma or GED

Tools

Monitoring tools

Vendor-specific utilities

ITIL run-book

Job description

Mercy Technical Services in Washington, MO is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of the network, applications, and infrastructure. You will rapidly identify degradations using monitoring tools and coordinate outage management with end users and technical teams.

Responsibilities include maintaining records per ITIL, following run-book guidelines for break/fix, and assisting teams during large-scale events.