Global Operations Center Technician: Incident Response

Epic; Urbana (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Stock grants

Relocation assistance

Job summary

A leading healthcare software company is seeking an Operations Center Technician to maintain business continuity by monitoring alerts, managing security systems, and coordinating emergency responses. The role requires strong communication and decision-making skills, and the ability to operate effectively in high-pressure situations. Candidates must be eligible to work in the U.S. and be open to relocation to Madison, Wisconsin. This position also offers comprehensive benefits, annual raises, and bonuses.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Ability to work in a high-pressure, real-time environment.
• COVID-19 vaccination required.

Responsibilities

• Monitor real-time alerts and manage access/security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.

Skills

Strong situational awareness

Decision-making skills

Excellent communication

Coordination abilities

Ability to work in a high-pressure environment

Job description

A leading healthcare software company is seeking an Operations Center Technician to maintain business continuity by monitoring alerts, managing security systems, and coordinating emergency responses. The role requires strong communication and decision-making skills, and the ability to operate effectively in high-pressure situations. Candidates must be eligible to work in the U.S. and be open to relocation to Madison, Wisconsin. This position also offers comprehensive benefits, annual raises, and bonuses.