Enterprise Operations Center Specialist, Washington, MO

Mercy; Washington (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Mercy Technical Services in Washington, MO is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure onsite. The role operates 7am–7pm across three shifts in a full-time schedule, focusing on rapid identification of issues and coordination of outages and communications with IT teams and end users.

Required education is a High School Diploma or GED with 1–3 years in IT.

Qualifications

• High School Diploma or GED required.
• Minimum 1-3 years of experience working in Information Technology field.

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Education

High School Diploma or GED

Job description

Find your calling at Mercy!

Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Position Details:

Mercy Technical Services

Washington, MO

Position Description: Enterprise Operations Center Specialist

Location:
Onsite
Type:
Full-Time Days, 7am-7pm - 3 shifts one week and 4 shifts one week

Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization,

Summary:

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Qualifications:

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Find us at:

Facebook|LinkedIn|Instagram|mercy.net|Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): NOC, Network Operations Center