Global Operations Center Technician: Incident Response

Epic; Champaign (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Merit-based compensation

Annual raises and bonuses

Stock grants

Comprehensive benefits

Job summary

A leading healthcare software company is seeking an Operations Center Technician to oversee building operations and ensure business continuity. You'll manage access and security systems while responding to real-time alerts and coordinating emergency responses for disruptions. Ideal candidates possess experience in security operations and strong situational awareness, communication, and decision-making skills. The company offers relocation assistance and flexible working shifts including weekends.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination required.

Responsibilities

• Help maintain business continuity by monitoring real-time alerts.
• Manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Experience in security operations

Strong situational awareness

Excellent communication skills

Decision-making skills

Ability to work under pressure

Coordination abilities

Job description

A leading healthcare software company is seeking an Operations Center Technician to oversee building operations and ensure business continuity. You'll manage access and security systems while responding to real-time alerts and coordinating emergency responses for disruptions. Ideal candidates possess experience in security operations and strong situational awareness, communication, and decision-making skills. The company offers relocation assistance and flexible working shifts including weekends.