24/7 Enterprise NOC & Incident Response Technician

TEKsystems, Inc.; Washington (District of Columbia); Sur place; USD 33 062 - 38 572; Temps partiel

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Disability benefits

Résumé du poste

TEKsystems, Inc. is seeking an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC.

The EOC operates 24/7 with holiday coverage and uses standard incident management processes to monitor and resolve events. The role involves on-site daily operations, coordinating incident response, RCAs, and handoffs to DOT Tier III teams, while maintaining knowledge repositories and producing daily/weekly operational reports.

Qualifications

• Minimum 2 years' experience supporting an enterprise operations center.
• Ability to obtain a public trust.

Responsabilités

• Monitor systems for events or alerts using enterprise monitoring tools.
• Coordinate and manage resolution of events and alerts, ensuring timely response and escalation.
• Identify and monitor problem areas, coordinating with appropriate teams for resolution.
• Apply fundamental concepts, processes, practices, and procedures to technical assignments.
• Conduct early analysis of incidents and contact POCs for event confirmation.
• Troubleshoot configuration items by pinging devices and reviewing logs and interface statuses.
• Escalate issues by liaising with DOT Tier III teams, opening ITTSM tickets, and managing vendors.

Connaissances

enterprise operations center

EOC

network operations center

NOC

network operations

Troubleshooting

outage support

networking monitoring

monitoring tools

Description du poste

TEKsystems, Inc. is seeking an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters’ Building in Washington, DC.

The EOC operates 24/7 with holiday coverage and uses standard incident management processes to monitor and resolve events. The role involves on-site daily operations, coordinating incident response, RCAs, and handoffs to DOT Tier III teams, while maintaining knowledge repositories and producing daily/weekly operational reports.