Enterprise Operations Center (EOC) Specialist

TechnoSmarts, Inc.; Sunset Hills (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology firm in Sunset Hills, Missouri, is seeking an Enterprise Operations Center (EOC) Specialist to monitor and maintain its technology infrastructure, ensuring optimal performance and availability. Key responsibilities include troubleshooting incidents, documenting changes, generating performance reports, and collaborating with IT teams. The ideal candidate should have at least 2 years of IT operations experience and relevant education. This is an in-office position requiring shift work, including evenings and weekends.

Qualifications

• Minimum of 2 years of experience in IT operations or a related role.

Responsibilities

• Continuously monitor technology systems, servers, and applications.
• Respond to incidents, perform initial troubleshooting, and escalate issues.
• Diagnose and resolve technology problems, including connectivity issues.
• Maintain accurate records of incidents, changes, and resolutions.
• Generate and analyze technology performance reports.
• Work closely with other IT teams for seamless technology operations.
• Stay updated with the latest technologies and best practices.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Interpersonal skills

Attention to detail

Proficiency in technology monitoring tools

Education

Associate or bachelor's degree in computer science or IT

Tools

CCNA

CompTIA Network+

CompTIA A+

ITIL

Microsoft certifications

Job description

Job Title: Enterprise Operations Center (EOC) Specialist

Right to hire 3-6 months

40+ hours a week In-Office Position

Job Summary

The Enterprise Operations Center (EOC) Specialist is responsible for monitoring and maintaining the organization’s technology infrastructure to ensure optimal performance and availability. This role involves real-time monitoring, troubleshooting, and collaborating with other IT teams to resolve incidents. The EOC Specialist plays a critical role in maintaining technology stability and providing support for technology-related problems.

Key Responsibilities

• Monitoring: Continuously monitor technology systems, servers, and applications to detect and resolve issues promptly.
• Incident Response: Respond to incidents, perform initial troubleshooting, and escalate issues to higher-level support when necessary.
• Troubleshooting: Diagnose and resolve technology problems, including connectivity issues, hardware failures, and performance bottlenecks.
• Documentation: Maintain accurate records of incidents, changes, and resolutions in the ITSM system.
• Reporting: Generate and analyze technology performance reports to identify trends and areas for improvement.
• Collaboration: Work closely with other IT teams to ensure seamless technology operations and support.
• Training: Stay updated with the latest technologies and best practices and participate in ongoing training and development.

Qualifications

• Education: Associate or bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 2 years of experience in IT operations or a related role.
• Certifications: Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, ITIL, Microsoft, or equivalent are preferred.
• Skills:
• Strong analytical and problem-solving abilities.
• Proficiency in technology monitoring tools and technologies.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and a proactive approach to technology management.

Working Conditions

• This position requires shift work, including evenings, nights, weekends, and holidays.