IT Operations and Customer Support - Columbia, SC/Onsite

STI; Columbia (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

STI is seeking a junior-to-mid level IT Operations and Customer Support professional in Columbia, SC for onsite work. The role involves supporting Windows 10/11, Microsoft Office, printing, hardware, imaging, and asset management in a financial/banking environment.

The contract spans 3-6 months with potential for full-time employment, contingent on performance. Onsite 5 days a week; some weekend testing may occur. SC residency or relocation prior to starting is required.

Qualifications

• Minimum of two years of experience in IT End User Support.
• Experience with Microsoft Windows 10 and 11.
• Proficiency with Microsoft Office Suite.
• Experience with printer support and basic hardware/laptop troubleshooting.
• PC imaging/building and asset management familiarity.

Responsibilities

• Provide IT operations and customer support in a financial/banking environment.
• Utilize ticketing system to track and manage requests.
• Assist with information security audit research and vendor coordination.
• Support imaging, asset management, and inventory processes.
• Ensure professional conduct and thorough documentation of procedures.

Skills

IT End User Support

Windows 10/11

Microsoft Office Suite

Printer Support

Hardware/Laptop Support

PC Imaging/Building

Job description

IT Operations and Customer Support

Columbia SC - Onsite
3 - 6 Months CTH

Interview Process: 2 rounds, the first interview will be remote - subsequent interviews will be in-person
Duration of the Contract: 3-6 months with possibility for FTE, however not guaranteed. The salary range for an FTE Computer Operator
Possibility for Extension: Yes
Work Location: Onsite - 5 days/week
Candidate Location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Weekend Work Information: System Update Testing occurs occasionally on Saturdays/Sundays - the resource may be required to help with testing 1-2 hours on varied weekends. The testing work is typically remote.

This is an IT operations and customer support position. IT customer support functions include MS Windows, MS Office, local and network printing, audio/visual connectivity in conference rooms, and office network wired and wireless connectivity. IT operations support functions include information security audit research, third party vendor coordination, asset management/inventory, imaging computers, contributing to the team's process/procedure documentation updates. Use of a ticketing system will be required to track all work. This is a junior-to-mid level technical support role that requires a high level of professionalism in a financial/banking work environment. Candidates should have a least one year of experience in an IT support role, preferably in person in a formal government or corporate setting. Professional maturity is valued over technical skill.

Required Skills

Minimum of two years of experience with the following:

• IT End User Support
• Microsoft Windows 10, 11
• Microsoft Office Suite
• Printer Support
• Hardware/Laptop Support
• PC Imaging/Building

Preferred Skills:

• A+ Certified
• End User Network Support
• Information Security Exposure
• On-site/In-person IT Support
• MS Teams
• Asset Management
• Help Desk Ticketing System (ITSM)
• Banking, finance, legal, judicial or accounting background is a plus