IT Support Tech

Hansen-Talent-Group; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Hansen Talent Group seeks a strong IT Support Specialist to join a locally based team in downtown Columbia, SC. This 100% onsite role offers growth opportunities and long-term team integration.

The IT Support Technician will handle end-user support for desktops, laptops, printers, MS 365, and AV equipment, with AD-based account provisioning and LAN administration. Strong documentation and ticketing practice are required.

Qualifications

• Desk-side support experience with desktops, laptops, and printers
• Experience with MS 365
• Knowledge of AV equipment

Responsibilities

• Provide end-user support and diagnose desktop equipment and peripherals
• Administer user accounts and access provisioning via Active Directory
• Troubleshoot and administer MS 365
• Provide LAN administration and support for new equipment setups
• Support conference room AV setups and refreshes
• Update inventory logs and identify assets for ongoing work
• Document work in ticketing system and build knowledge base articles

Tools

MS 365

AV equipment

Job description

Hansen Talent Group is seeking a strong IT support specialist to support a team local to the downtown Columbia, SC area. This is 100% onsite position offering ample opportunities to move into a long-term team and growth opportunities.

The IT Support Technician will be responsible for providing end-user support with desktop and local network hardware, desktop softwares, and AV equipment.

Duties:

• Provide end-user support, diagnosingand analyzing end-user desktop equipment as well as peripheral devices. Additionally, supporting desktop softwares including MS 365.
• Administer end-user accounts and support access provisioning using Active Directory.
• Troubleshoot and provide administration over MS 365.
• Provide LAN administration and support for new equipment set ups, ensuring connectivity.
• Support conference and meeting rooms set-ups, providing AV equipment set up and refreshes.
• Update inventory logs and identify needed assets to complete on-going work efforts.
• Document work efforts in ticketing system, escalating issues as needed and building knowledge base articles to support future requests.

Qualifications:

• Hands- on desk side support experience with desktops, laptops, and printers
• MS 365 support
• AV knowledge and equipment