IT Operations Analyst IV: Production & Incident Excellence

TD; Charlotte (NC); On-site; USD 41,000 - 62,000; Full time

Job summary

TD is seeking an IT Operations Analyst IV in Charlotte, NC to provide broad operational support for applications and systems, including incident management, environment monitoring, and production support. You will assist with installation, configuration, upgrades, and script development to address gaps and improve reliability, while gathering data for problem determination and ensuring timely resolution.

Collaborating with stakeholders, you will escalate issues, communicate status, and help

Qualifications

• Associates degree with technical certification or equivalent Bachelor's degree.
• 3+ years of IT operations/support experience.
• A+, Microsoft, Cisco, TQM, ITIL certifications preferred.

Responsibilities

• Provide day-to-day support for applications/systems and incident management.
• Assist with installation, configuration, and upgrades of business applications.
• Develop and monitor scripts to address gaps in the environment.
• Perform problem determination and data analysis.
• Escalate issues and communicate status to stakeholders.

Skills

Problem solving

Communication

Incident management

Customer service

Education

Associates degree (with Technical Certification) or Bachelor's degree equivalence

Tools

Excel

Job description

TD is seeking an IT Operations Analyst IV in Charlotte, NC to provide broad operational support for applications and systems, including incident management, environment monitoring, and production support. You will assist with installation, configuration, upgrades, and script development to address gaps and improve reliability, while gathering data for problem determination and ensuring timely resolution.

Collaborating with stakeholders, you will escalate issues, communicate status, and help