IT Operations Analyst I — Help Desk & Systems Support

son; Lincoln (NE); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental Insurance

HSA / FSA

Disability Coverage

Employee Assistance Program

Job summary

Nebraska Game and Parks Commission seeks an IT professional to deliver expert help desk support, hardware and software assistance, and basic system administration in Lincoln. The role is an 11-month in-person assignment, Monday–Friday, 8:00 AM–5:00 PM.

You will deploy workstation images, manage accounts, assist with video conferencing and network issues, and coordinate vendor activities while protecting agency data.

Qualifications

• Associate's degree in computer science with 2+ years of related experience.
• Experience may substitute for education on a year-for-year basis.
• Any equivalent combination of education and experience will be considered.

Responsibilities

• Serve as the primary point of contact for the IT help desk.
• Receive, log and track user calls related to technical issues and inquiries.
• Troubleshoot hardware, software, and network issues for PCs, peripherals, and mobile devices onsite and remotely.
• Assist staff with software installation and new computer setups.
• Create, test, and deploy workstation images.
• Deploy workstations via Microsoft Configuration Manager.
• Assist with video conferencing equipment and software.
• Install and update computer workstations, printers and peripherals.

Skills

Help desk

Desktop support

Network troubleshooting

Windows OS

Mobile devices

Documentation

Education

Associate's degree in Computer Science

Tools

Microsoft Configuration Manager

Active Directory

Network monitoring tools

Job description

Nebraska Game and Parks Commission seeks an IT professional to deliver expert help desk support, hardware and software assistance, and basic system administration in Lincoln. The role is an 11-month in-person assignment, Monday–Friday, 8:00 AM–5:00 PM.

You will deploy workstation images, manage accounts, assist with video conferencing and network issues, and coordinate vendor activities while protecting agency data.