Temporary IT Operations Analyst I

son; Lincoln (NE); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental Insurance

HSA / FSA

Disability Coverage

Employee Assistance Program

Job summary

Nebraska Game and Parks Commission seeks an IT professional to deliver expert help desk support, hardware and software assistance, and basic system administration in Lincoln. The role is an 11-month in-person assignment, Monday–Friday, 8:00 AM–5:00 PM.

You will deploy workstation images, manage accounts, assist with video conferencing and network issues, and coordinate vendor activities while protecting agency data.

Qualifications

• Associate's degree in computer science with 2+ years of related experience.
• Experience may substitute for education on a year-for-year basis.
• Any equivalent combination of education and experience will be considered.

Responsibilities

• Serve as the primary point of contact for the IT help desk.
• Receive, log and track user calls related to technical issues and inquiries.
• Troubleshoot hardware, software, and network issues for PCs, peripherals, and mobile devices onsite and remotely.
• Assist staff with software installation and new computer setups.
• Create, test, and deploy workstation images.
• Deploy workstations via Microsoft Configuration Manager.
• Assist with video conferencing equipment and software.
• Install and update computer workstations, printers and peripherals.

Skills

Help desk

Desktop support

Network troubleshooting

Windows OS

Mobile devices

Documentation

Education

Associate's degree in Computer Science

Tools

Microsoft Configuration Manager

Active Directory

Network monitoring tools

Job description

The work we do matters!

Hiring Agency: Game & Parks Commission - Agency 33

Location: Lincoln, NE

Hiring Rate: $25.785

Job Description

Under general supervision, perform expert support as described below in one or more of the following Information Technology (IT) areas: Hardware and software support, network support, systems administration, research, procurement, and training. Performs related work as assigned.

This position's primary responsibilities include providing help Desk Support, implementing and supporting agency computers and peripherals, and performing basic system administration.

This is an 11-month temporary position. Candidates are expected to work in person, Monday through Friday, from 8:00AM to 5:00PM for an 11-month period, followed by a 1-month break in service.

JOB DUTIES

• Serve as the primary point of contact for the IT help desk.
• Receive, log and track user calls related to technical issues and inquiries.
• Respond to user requests and troubleshoot hardware, software, and network issues for PC's, peripherals, and mobile devices both onsite and remotely.
• Assist staff with installation of software and new computer setups.
• Create, test, and deploy workstation images.
• Perform workstation deployment via Microsoft Configuration Manager.
• Assist staff with video conferencing equipment and software.
• Install and update computer workstations, printers and peripherals, and client software.
• Manage inventory of computer equipment, maintain inventory systems, and prepare equipment for surplus.
• Coordinate vendor maintenance and repair activities.
• Manage domain user accounts and workstation information.
• Assist with projects and perform administrative tasks as needed.

Requirements / Qualifications

Minimum Qualifications : Associate's degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

Other

Valid driver's license is required.

The state of Nebraska generally does not provide employment sponsorship. All candidates must accurately indicate whether they currently need sponsorship now or in the future, as this may impact employment eligibility.

If you currently hold work authorization through sponsorship and will need continued or additional sponsorship in the future, you must answer "Yes" to the sponsorship question.

Benefits Include

• Medical and Dental Insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Voluntary Retirement Plan
• The opportunity to visit and work at some of Nebraska's beautiful State recreation areas

KNOWLEDGE, SKILLS, & ABILITIES

Operate, install, maintain, configure, and troubleshoot a wide range of technical computer equipment, including desktops, laptops, peripherals, audio/visual devices, and mobile technology. Work directly with end users to diagnose and resolve computer and network issues. Demonstrate familiarity with local area networks (LAN) and remote access troubleshooting. Demonstrate familiarity with iOS and Android operating systems. Analyze and evaluate software and hardware products and upgrades. Maintain attention to detail and adhere to all Agency rules, regulations, and procedures. Maintain effective working relationships with staff and colleagues. Demonstrate skills in time-management, documentation, organization and communication. Organize, prioritize, and coordinate workload activities. Effectively multi-task and perform under pressure and tight deadlines. Ability to sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; ability to travel to various sites and locations. Work independently and as part of a team.

If you currently hold work authorization through sponsorship and will need continued or additional sponsorship in the future, you must answer "Yes" to the sponsorship question.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status.