IT Operations Analyst – 24x7 IOC & Infra Support (Hybrid/Remote)

4P Consulting Inc.; Atlanta (GA); Hybrid; USD 85,000 - 105,000; Full time

Job summary

4P Consulting Inc. has a direct engagement with Southern Company Services in Atlanta, GA, seeking an IT Operations Support III for the Infrastructure Operations Center.

This hybrid role covers 24x7x365 monitoring, diagnosis, and first-line resolution across Windows, Unix/Linux, databases, storage, and batch systems. The candidate will support incident management, documentation, and coordination with vendors, teams, and service providers in a high-availability environment.

Qualifications

• Experience supporting enterprise computer systems and infrastructure.
• Strong troubleshooting and analytical skills.
• Working knowledge of Windows, UNIX/Linux, SQL Server, Oracle, Exchange, IIS, DFS.
• Experience with infrastructure event monitoring and alert-management tools.
• Experience running or supporting automated batch-processing environments.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities in high-availability environment.

Responsibilities

• Monitor enterprise infrastructure and respond to system events and alerts.
• Provide first-line diagnosis and resolution for Windows, Unix/Linux, database, web, storage, and application issues.
• Monitor and support batch processing across open systems.
• Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M.
• Monitor backup processes supporting disaster recovery and business-critical applications.
• Perform initial troubleshooting and recovery for abnormal application terminations.
• Investigate infrastructure events impacting system health and availability.
• Document incidents, troubleshooting actions, and resolutions in detail.
• Coordinate repair and recovery activities with vendors and external service providers.
• Work closely with infrastructure, application, network, and Technology Organization teams.
• Escalate complex issues to appropriate technical support groups.
• Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
• Communicate incident status, risks, problems, and resolution progress to management and technical teams.

Skills

IT Operations

NOC IOC

Windows Server

Linux/Unix

Oracle DB

SQL Server

AutoSys

Control-M

IIS

DFS

Enterprise Monitoring

Incident Management

Batch Processing

Disaster Recovery

Production Support

Documentation

Communication

Education

Computer Science / CIS

Tools

CA AutoSys

BMC Control-M

OUA

Job description

4P Consulting Inc. has a direct engagement with Southern Company Services in Atlanta, GA, seeking an IT Operations Support III for the Infrastructure Operations Center.

This hybrid role covers 24x7x365 monitoring, diagnosis, and first-line resolution across Windows, Unix/Linux, databases, storage, and batch systems. The candidate will support incident management, documentation, and coordination with vendors, teams, and service providers in a high-availability environment.