IT Operations Analyst II: Infrastructure & Support

UNAVAILABLE; New York (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

S:US is seeking a detail-oriented IT Infrastructure professional to join the IT Team. The role reports to the Director of IT Infrastructure Operations and will support various parts of the Agency's technical infrastructure, with opportunities to learn related tasks and serve as a back-up to colleagues.

Responsibilities include supporting Windows environments, AD, networking, VPN, and end-user devices. The position is on-site, Monday to Friday, 9 AM–5 PM EST, with potential off-hours support as

Qualifications

• Technical degree or certifications preferred in related field
• 1–2+ years' experience directly related to the duties and responsibilities specified
• Proficiency with MS Excel, Word and Outlook

Responsibilities

• Provide IT support to users throughout the agency, may include off-hours support and on-site visits
• Troubleshoot VPN issues and multi-site network connectivity
• Maintain AD user accounts and security groups
• Maintain fleet of printers and other networked devices
• Support mobile device management and end devices
• Mentor and train department staff; act as escalation point; document KBs
• Assist with remote support and diagnostics
• Lift up to 50 lbs
• Work effectively in a fast-paced team environment and manage multiple projects

Skills

MS Office Suite

Windows 10+

Citrix XenApp

Active Directory

Networking (TCP-IP)

Firewalls

Exchange/Office 365

Remote support

Hardware installation

Mobile device management

Troubleshooting

Mentoring staff

Education

Technical degree or certifications

Tools

Juniper Firewalls

Exchange Online

Job description

S:US is seeking a detail-oriented IT Infrastructure professional to join the IT Team. The role reports to the Director of IT Infrastructure Operations and will support various parts of the Agency's technical infrastructure, with opportunities to learn related tasks and serve as a back-up to colleagues.

Responsibilities include supporting Windows environments, AD, networking, VPN, and end-user devices. The position is on-site, Monday to Friday, 9 AM–5 PM EST, with potential off-hours support as